> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Bulk messaging

> Build contact lists imported via CSV, choose a message template and set the interval between sends in Notfy, with time and risk estimates.

The **Mailing Lists** screen (**Service** menu) brings together contact lists for sending the same message template, with a random interval between sends to reduce the risk of the number being blocked.

## When to use

Use it for notices, promotions and reactivation of contacts you already have in a spreadsheet. Contacts enter the list by **CSV file import**.

> [!WARNING]
>
> Starting campaigns created through the screen is still being adjusted. The list form has no field to choose which integration sends the messages, and a campaign without an associated integration cannot start. Before counting on a bulk send, confirm with support whether it is enabled for your account.

> [!NOTE]
>
> This screen requires an active Official WhatsApp integration on the account. See [Official WhatsApp](https://docs.notfy.ai/en/configuracoes/integracao-whatsapp-oficial.md).

## Create a list

**1. Open the screen**

In the **Service** menu, click **Mailing Lists** and create a new list.

**2. Fill in the General section**

Enter the **List Name** and choose the **Message Template**. Only templates already registered in [Message templates](https://docs.notfy.ai/en/cadastros/modelos-mensagem.md) appear.

**3. Adjust the options**

After choosing the template, the fields for owner, automatic lead creation and delay between messages appear (see the table).

**4. Save and import the contacts**

Save the list and, in the **Contacts** tab, use **Import Contacts**.

| Field | Description |
| :- | :- |
| **List Name** | Name for you to identify the campaign. |
| **Message Template** | Message that will be sent. The list's channel (WhatsApp or email) follows the template's channel. |
| **Owner (Optional)** | Team member responsible for the generated leads. |
| **Create Leads Automatically** | On: the lead enters the Pipeline at the time of sending. Off: the lead is only created when the customer replies. Does not appear for email templates. |
| **Minimum Delay (seconds)** | Shortest wait between two messages. Minimum of 15, default 30. |
| **Maximum Delay (seconds)** | Longest wait between two messages. Default 120, never lower than the minimum. |

## Import contacts

In the list's **Contacts** tab, click **Import Contacts** and upload the CSV file. Use **Download a sample CSV file** to see the format.

| List type | Sample columns |
| :- | :- |
| WhatsApp | name, phone, email, city |
| Email | name, email |

Each contact has a **Name** and an **Identifier (Phone/Email)**. After the list is started, it is not possible to add, edit or remove contacts.

## Campaign summary

The **Campaign Summary** block estimates the campaign based on the configured delays:

* **Completion Time:** approximate time to send to all contacts.
* **Account Health:** assesses the risk of the chosen average interval, from **HIGH RISK OF BAN** (average interval below 40 seconds) to **MODERATE** and **SAFE** (80 seconds or more).

> [!TIP]
>
> Prefer long intervals. Identical messages in quick succession are the pattern that most often leads to blocks.

## Start and monitor

When editing the list there are the **Start Sends**, **Pause** (while the campaign is active) and **Update Counters** buttons. The **Documentation** button opens the help.

In the listing, each list shows **Name**, **Channel**, **Integrations**, **Status**, **Contacts**, **Sent** and **Failures**.

| List status | Meaning |
| :- | :- |
| **Active** | Sending. |
| **Paused** | Stopped by you. |
| **Completed** | All contacts processed. |
| **Failed** | The campaign could not be run. |

Each contact has its own status: **Pending**, **Processing**, **Sent** or **Failed**. When you hover over a failed contact, the reason appears.

> [!NOTE]
>
> On Official WhatsApp, to talk to someone who has not written in the last 24 hours, you must use a template approved by Meta.

## See also

> [card] [Message templates](https://docs.notfy.ai/en/cadastros/modelos-mensagem.md)
>
> Create and approve the templates used in bulk sends.

> [card] [Official WhatsApp](https://docs.notfy.ai/en/configuracoes/integracao-whatsapp-oficial.md)
>
> Connect the number that sends the messages.

> [card] [Pipeline](https://docs.notfy.ai/en/atendimento/kanban.md)
>
> Follow the leads generated by replies.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.