> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Instagram Direct

> Connect a professional Instagram account to Notfy to handle Direct messages and comments in the chat, with quick or manual connection.

The **Instagram (Official Meta)** integration brings the Direct messages and comments of your professional account into the Notfy chat.

## When to use

Use it when your customers reach you through Instagram. The number of accounts depends on the plan and appears in **Company settings**, **Consumption** tab, **Instagram (Slots)** section.

## Before you start

* A **professional** Instagram account (business or creator). Personal accounts do not work.
* Administrator access to the account.

## Connect

**1. Create the integration**

In **Settings**, **Integrations**, create an integration of type **Instagram (Official Meta)**, enter the **Integration Name** and save.

**2. Open the Instagram tab**

In the saved integration, open the **Instagram (Official Meta)** tab.

**3. Connect the account**

Under **Quick Connection**, click **Connect with Instagram**, sign in with the professional account and authorize access. The button opens in a new tab.

**4. Verify**

Under **Instagram Credentials**, confirm that the status is **Connected** and click **Verify Connection**.

If access expires, the button is renamed **Reconnect with Instagram**: click it to renew.

> [!NOTE]
>
> Quick connection becomes available after the integration is saved. If you prefer, or if the button is not available for your account, use manual connection with the fields below.

### Manual connection

| Field | Description |
| :- | :- |
| **Instagram Business Account ID** | Professional account ID |
| **Access Token** | Access token generated in Meta for Developers |
| **App Secret** | The app's secret key, used to validate each event received |
| **Webhook Callback URL** | URL to paste in Meta for Developers, under Instagram, Configuration, Webhooks |
| **Webhook Verify Token** | Verification token. Click the icon next to it to generate one |

## Behavior

In the **Instagram Behavior** section:

| Field | Description |
| :- | :- |
| **Receive Direct messages (Chat)** | Turn it off if the account is used only for posts or profile analysis. With it off, Directs and comments do not enter the chat |
| **Service Mode** | Artificial Intelligence or Fixed Flow (no AI) |
| **Enable AI on Instagram** | Turns the AI on for the account. Requires agreeing to the international data transfer |
| **Open Flow Editor** | Opens the visual builder, when the mode is Fixed Flow |
| **Automatic Lead Creation** | Creates the lead in the funnel when a new contact writes |

## Message limitations

Instagram allows replies within the 7-day service window. After that period, a new reply must use the message type accepted by Meta for that case; if Meta does not authorize it, Notfy reports the failure.

Quoted replies work only for received messages. Do not use this feature to start a conversation or to quote a message sent by Notfy itself.

Comments received by the account can appear in the chat and be answered according to Meta's permissions. Posts and performance analysis have their own pages in Notfy; the connection of this account is the same one that authorizes those features when they are available for the profile.

> [accordion] The connection failed
>
> The notice indicates that the token may have expired. Use **Reconnect with Instagram** and verify again.

> [accordion] Messages do not appear in the chat
>
> Check that **Receive Direct messages (Chat)** is on and that the integration is active.

> [accordion] Why was an Instagram reply refused?
>
> Check that the conversation is still within the 7-day service window and that the account keeps the authorized permissions. For quoted replies, also confirm that the original message was received through Instagram.

> [card] [Service chat](https://docs.notfy.ai/en/atendimento/chat.md)
>
> Answer Directs and comments.

> [card] [Social posts](https://docs.notfy.ai/en/cadastros/publicacoes-sociais.md)
>
> Schedule posts on the same account.


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