> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Artificial intelligence in Notfy

> Overview of Notfy's AI features: an agent that serves leads, the Notorius assistant for the team, credits and follow-up sequences.

Notfy uses artificial intelligence to serve leads in the chat, help your team with queries and registrations and keep in touch with those who have not closed a deal yet. This section explains each feature and how to configure it.

## AI features

| Feature | Who it is for | What it does |
| :- | :- | :- |
| [Service agent](https://docs.notfy.ai/en/ia/agente-atendimento.md) | Your customers and leads | Answers messages on WhatsApp and Instagram, collects data and schedules meetings. |
| [Knowledge base](https://docs.notfy.ai/en/ia/base-conhecimento.md) | Administrators | Teaches the AI about the company from texts, files and websites. |
| [Hand over to an agent](https://docs.notfy.ai/en/ia/atendimento-humano.md) | The whole team | Defines when the AI steps aside and how the team takes over the conversation. |
| [Notorius assistant](https://docs.notfy.ai/en/ia/notorius.md) | Employees | Queries and creates records through the dashboard or internal WhatsApp. |
| [AI credits](https://docs.notfy.ai/en/ia/creditos.md) | Administrators | Shows what consumes credits and where to track the balance. |
| [Follow-up sequences](https://docs.notfy.ai/en/ia/cadencias-follow-up.md) | Sales team | Sends messages and creates tasks in sequence for leads who stopped replying. |
| [Automatic AI follow-up](https://docs.notfy.ai/en/ia/follow-up-automatico.md) | Sales team | Creates tasks with an approach script when the AI detects coldness or objection. |

> [!NOTE]
>
> Some features only appear when the company's plan, the segment or an active integration allows them. When something described here does not appear in your menu, check with the account administrator.

## Where to start

**1. Teach the AI about your company**

Fill in the [knowledge base](https://docs.notfy.ai/en/ia/base-conhecimento.md) with the context and service rules.

**2. Turn on the AI on a channel**

Turn on the AI in the WhatsApp or Instagram integration, as described in [Service agent](https://docs.notfy.ai/en/ia/agente-atendimento.md).

**3. Follow the conversations**

Use the tabs of the [Chat](https://docs.notfy.ai/en/atendimento/chat.md) to see what the AI is serving and take over when needed.

**4. Monitor consumption**

Check the [credits](https://docs.notfy.ai/en/ia/creditos.md) balance and the [AI usage](https://docs.notfy.ai/en/relatorios/ia-uso.md) report.

> [card] [Service agent](https://docs.notfy.ai/en/ia/agente-atendimento.md)
>
> Turn on the AI on WhatsApp and Instagram.

> [card] [Notorius assistant](https://docs.notfy.ai/en/ia/notorius.md)
>
> An assistant for your team.


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