> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Monitoring and alerts

> Enable automatic monitoring of a case, choose the frequency and understand the movement, critical deadline and due-date alerts.

With monitoring on, Notfy follows the case and notifies the team in the bell when something changes, without you having to query the court.

## When to use

* To be notified of new movements without checking manually.
* To avoid missing deadlines.

## Before you start

* The case must be registered. See [Add a case](https://docs.notfy.ai/en/juridico/adicionar-processo.md).
* Available balance for legal queries. Monitoring is charged periodically, according to the frequency.

## Enable monitoring

**1. Open the case**

In the customer record, **Legal Processes** tab, locate the case.

**2. Open Monitoring**

In the **Actions** group, choose **Start Monitoring**. If it is already active, the button is **Update Monitoring**.

**3. Choose the frequency**

Under **Frequency**, select **Daily**, **Weekly** or **Monthly**. The window shows the cost of each option.

**4. Public documents**

If you wish, check **Include public documents**. This increases the cost.

**5. Confirm**

Confirm. **Monitoring enabled** appears and the **Monitoring** column now shows **Active**.

To stop, use **Stop Monitoring** and confirm with **Yes, stop**. You can reactivate whenever you like.

> [!WARNING]
>
> Before deleting a case with active monitoring, use **Stop Monitoring** to avoid continuous charges.

> [!NOTE]
>
> When an urgent deadline (critical or near due) is detected on a case that is not monitored daily, Notfy may start tracking it more frequently. This also uses the query balance.

## Which alerts you receive

All of them arrive in the [notification center](https://docs.notfy.ai/en/suporte/central-notificacoes.md) (the bell).

| Alert | When it arrives |
| :- | :- |
| **Update detected on the case** | There is a change in the cover (status, court, parties, value) or new movements or hearings. If you have not yet read the previous one, the notice is updated instead of piling up. |
| **Deadline approaching for the case** | The due date of a set deadline is near. |
| **Critical deadline approaching for the case** | The due date is today or tomorrow. |
| **Deadline overdue for the case** | The deadline passed without being completed. |
| **The case's full files are ready** | The download of the case files has finished. |
| Problem notices | Failure to update or to renew monitoring, including insufficient balance. |

Deadline alerts are checked twice a day, and each urgency level alerts once. If the urgency increases, the person is notified again. Movement notices (with no deadline set) do not generate a due-date alert.

**Who receives them:** the case owner. Without an owner, the whole team.

## On the dashboard and in reports

Critical deadlines appear on the dashboard, in the **Legal Processes** view. See also the [Cases report](https://docs.notfy.ai/en/juridico/relatorio.md).

## Frequently asked questions

> [accordion] I did not receive any alert.
>
> Check that monitoring is **Active** and that deadlines are set. Without a set deadline there is no due-date alert. Also check the case owner.

> [accordion] Monitoring stopped by itself.
>
> If the query balance runs out at renewal, monitoring is ended and the team receives a notice. Restore the balance and activate again.

> [accordion] Do alerts arrive by WhatsApp or email?
>
> Currently, deadline and movement alerts arrive through the dashboard bell.

> [card] [Notices and deadlines](https://docs.notfy.ai/en/juridico/avisos-prazos.md)
>
> Set due dates.

> [card] [Notifications](https://docs.notfy.ai/en/suporte/central-notificacoes.md)
>
> Where to see the alerts.


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