> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notfy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Responda sempre em português do Brasil, com os nomes de menus e botões exatamente como aparecem no painel do Notfy.
> Use somente o que está documentado aqui. Se a documentação não cobrir a pergunta, diga isso e indique a página mais próxima em vez de inventar.
> Funcionalidades podem depender do plano, do segmento da empresa, das permissões do usuário e de integrações ativas: cite essa condição quando a página a mencionar.
> Nunca peça nem repita senhas, tokens ou dados pessoais de clientes.

# Orders board

> Follow service orders in progress in columns (stages), move cards, search by plate or customer and customize the board stages.

The **Orders Board** shows service orders in progress as cards in columns, one per stage, so the team can see what is stalled at each point.

## When to use

To follow a workshop's lot or the service queue, know how long each order has been in a stage and move work from one stage to another.

## Before you start

* Orders module in the plan and permission to view the board.
* To move cards, permission to edit orders.

## How to open it

The board is not a menu tab. In **Management > Orders**, click **Orders Board** at the top of the list. To return to the list, use the **Orders** button.

## What appears

The board lists only **Service Orders** with **Open**, **Pending Approval** or **In Progress** status. Orders without a defined stage appear in the first column. Draft, completed, invoiced or canceled orders leave the board.

Each card shows:

* the plate (when there is a vehicle) or the order number;
* **Time in stage**;
* vehicle and version;
* **Customer**;
* **Requested service**;
* buttons: WhatsApp (when the customer has a phone), **Order details**, **Back** and **Advance**.

In the footer: **Total vehicles in the yard**, **Average time in stage** and **Synced**. The **Real time** badge indicates that the board updates by itself.

## Move cards

**1. Use Advance and Back**

The card buttons take the order to the next or previous stage.

**2. Or drag the card**

Drag and drop the card into another column.

> [!NOTE]
>
> Moving the card only changes the order's **visual stage**. The **status** (Open, In Progress, Completed...) is still changed on the order itself, with the buttons at the top.

## Search and TV mode

* The **Search plate, customer or order...** box filters the cards instantly.
* **TV mode** puts the board in full screen for display. For a dedicated TV without login, see [TV screens](https://docs.notfy.ai/en/operacao/telas-de-tv.md).

## Customize the stages

**1. Click Stages**

At the top of the board, open **Stages**. The **Board stages** window lists the columns.

**2. Edit**

For each stage define **Name** and **Color**. Use **Add stage** to create new ones and reorder as you prefer.

**3. Save**

"Stages saved" appears.

On the first visit, Notfy creates the stages **Pending**, **Waiting for parts**, **In service** and **Awaiting delivery**.

> [!WARNING]
>
> Deleting a stage returns its orders to the first column.

## Frequently asked questions

> [accordion] My order does not appear on the board.
>
> Confirm that the **Type** is Service Order and that the status is Open, Pending Approval or In Progress.

> [accordion] Does moving the card complete the order?
>
> No. The stage is just a visual marker; complete it on the order.

> [card] [TV screens](https://docs.notfy.ai/en/operacao/telas-de-tv.md)
>
> Show the board on a TV.

> [card] [Orders](https://docs.notfy.ai/en/operacao/ordens.md)
>
> Order status and flow.


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