When to use
Create departments when the team is divided by sector (for example, Sales and Support) and each group should see only its own queue.Create a department
1
Open the list
In the side menu, open Settings and click Departments.
2
Create the record
Click the button to create a new department.
3
Enter the name
In the Department Details section, fill in the Name field.
4
Save
Save to finish.
Fields
Department list
The General department is automatic for all users and cannot be deleted.
Link collaborators
Inclusion is done in the user’s record: in Settings, Users, open the collaborator, go to the Team tab and fill in the Departments field.Teams and permissions
User registration and roles.
Service chat
How queues appear in the chat.