When to use
Use it when your customers reach you through Instagram. The number of accounts depends on the plan and appears in Company settings, Consumption tab, Instagram (Slots) section.Before you start
- A professional Instagram account (business or creator). Personal accounts do not work.
- Administrator access to the account.
Connect
1
Create the integration
In Settings, Integrations, create an integration of type Instagram (Official Meta), enter the Integration Name and save.
2
Open the Instagram tab
In the saved integration, open the Instagram (Official Meta) tab.
3
Connect the account
Under Quick Connection, click Connect with Instagram, sign in with the professional account and authorize access. The button opens in a new tab.
4
Verify
Under Instagram Credentials, confirm that the status is Connected and click Verify Connection.
Quick connection becomes available after the integration is saved. If you prefer, or if the button is not available for your account, use manual connection with the fields below.
Manual connection
Behavior
In the Instagram Behavior section:Message limitations
Instagram allows replies within the 7-day service window. After that period, a new reply must use the message type accepted by Meta for that case; if Meta does not authorize it, Notfy reports the failure. Quoted replies work only for received messages. Do not use this feature to start a conversation or to quote a message sent by Notfy itself. Comments received by the account can appear in the chat and be answered according to Meta’s permissions. Posts and performance analysis have their own pages in Notfy; the connection of this account is the same one that authorizes those features when they are available for the profile.The connection failed
The connection failed
The notice indicates that the token may have expired. Use Reconnect with Instagram and verify again.
Messages do not appear in the chat
Messages do not appear in the chat
Check that Receive Direct messages (Chat) is on and that the integration is active.
Why was an Instagram reply refused?
Why was an Instagram reply refused?
Check that the conversation is still within the 7-day service window and that the account keeps the authorized permissions. For quoted replies, also confirm that the original message was received through Instagram.
Service chat
Answer Directs and comments.
Social posts
Schedule posts on the same account.