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AI features work with credits included in the company’s plan. Each use is deducted from the balance, and you can track everything on the dashboard.
This page does not cover prices. For the number of credits in your plan or to purchase extra credits, contact sales support.

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When to use

  • Find out why the balance is dropping fast.
  • Discover which feature consumes the most.
  • Understand why the AI stopped answering.

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What consumes credits

An AI reply to the customer usually spends more than one credit in total, because the sentiment and objection analyses run along with it. If you turn on Automatic lead scoring, each reply spends one more credit.
Instagram profile analysis and contract generation also use AI credits, in their own amounts. The numbers shown on each screen prevail.

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Where to track

In Company settings, Usage tab, the Artificial Intelligence Resources section shows the credits used, the limit and how many remain. The section only appears when the company has AI credits in its plan.

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When credits run out

  • The AI stops answering and new conversations are put on hold for the team to handle, in the Queue tab of the Chat.
  • AI analysis and generation features become unavailable.
  • When you regularize the plan or receive more credits, the AI works normally again from the next messages.
To save credits, turn off Automatic lead scoring if you do not use the score, turn on the AI only on the necessary channels and keep the knowledge base lean and objective.

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Frequently asked questions

Each reply to the customer adds up the automatic analyses that happen right after. See the table above.
No. Customer messages keep arriving in the Chat. Only the automatic reply is suspended.
The limit is monthly, according to the plan. On the billing screen in Company settings, AI Credits / month appears.

AI usage (report)

Volume of use in the period.

Service agent

Control where the AI acts.
Last modified on November 10, 2026