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The internal chat is a messenger inside Notfy for your team. Conversations are between colleagues and do not involve customers, queues or the AI.

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When to use

  • Ask a colleague a quick question about a service case.
  • Create a group for a topic or a team.
  • Exchange files and audio internally without leaving the panel.

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Before you start

You need access to the Chat. The Internal tab uses the same permission.

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How to open

Go to Service, Chat and open the Internal tab. A red number on the tab indicates conversations with unread messages.

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Start a conversation

1

Open All

In the side panel, choose All to see the company’s colleagues. My conversations shows what you have already started.
2

Choose who to talk to

Click on a colleague to open the direct conversation. If a conversation with that person already exists, it is reopened.
3

Create a group (optional)

In New conversation, select more than one colleague and fill in Group name. Click Start.
4

Write

Type in “Type a message…” and send.
Use the search (“Search employee or group…” or “Search colleague…”) to find people and conversations.

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Conversation features

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Privacy

Direct conversations are private: only the participants see them. Colleagues from other companies never appear in the list, and messages arrive in real time for the participants.

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Limitations

  • Conversations and messages are not deleted, and a group cannot be renamed or left after it is created.
  • We show the last 50 messages of each conversation.
  • There is no deletion of individual messages.

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Frequently asked questions

It depends on the Chat permission. Ask the administrator to grant access.
No. The internal chat is completely separate from customer conversations.
The counter updates when the message arrives while the screen is open. Reload the page if it persists.

Multichannel chat

Conversations with customers.

Teams and permissions

Grant access to the Chat.
Last modified on November 10, 2026