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The ZapSign by Toura integration defines how signatures work: what identity verification is required, who signs for the company and how the signer’s email appears.

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When to use

Before sending the first contract, or to change the default identity verification.

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Before you start

  • The company’s plan must include digital signatures; without it, ZapSign does not appear as an integration option.
  • Only one ZapSign integration is allowed per company.

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Set up

1

Create the integration

In Settings → Integrations, create a new one and choose ZapSign by Toura. Save and open the ZapSign by Toura tab.
2

Define the signature settings

In the Signature Settings section, adjust the fields in the table below.
3

Enter the company representative (optional)

In Company Signer, fill in the legal representative’s name, email and phone and the Company Signature Method. They are added as a co-signer on all documents and sign through the same flow as the customer, receiving a link. There is no automatic signature.
4

Set up the flow and branding (optional)

See the Workflow Settings, Custom Branding (White Label) and WhatsApp Message Template sections.

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Signature settings

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Flow, branding and WhatsApp

Each document can override the identity verification in the Advanced Options step of the sending wizard.

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Frequently asked questions

The company may not have a signature quota in the plan, or a ZapSign integration may already exist. Contact support to confirm the plan.
There is no ZapSign credential field on this screen. If sending fails due to an integration problem, contact support.

Send for signature

Use these settings in a contract.

Contract templates

Create the contract text.
Last modified on November 10, 2026