Skip to main content
Renegotiation issues a new charge with the amount of the selected overdue ones, plus late fee and interest, minus the discount. The old charges get the Renegotiated status, pointing to the new one, and are canceled on the gateway.

​
When to use

When the customer wants to pay an overdue charge on a new date, in full or as a down payment plus installments.

​
Before you start

  • The charge must be Overdue and not yet renegotiated. Only then does the Renegotiate action appear.
  • For late fee, interest and limits to come calculated, configure them in the sale’s payment type.

​
Renegotiate

1

Select the charge

In Financial → Charges, open Actions → Renegotiate on the row. To renegotiate several from the same customer at once, check the rows and use Renegotiate in the bulk actions menu.
2

Check the summary

The top of the window shows the overdue amount, the late fee, the interest and the installment and minimum down payment limits of the payment type.
3

Fill in the fields

See the table below.
4

Issue the new charge

Click Issue new charge. A notification lists the new amounts and due dates.

​
Fields

​
Rules

  • The new due date cannot be in the past.
  • The number of installments cannot exceed the payment type’s maximum.
  • The down payment must be less than the total and respect the minimum down payment.
  • Each new charge must be at least R$ 5.00.
If the gateway cannot cancel an old charge, Notfy shows a persistent notice. Cancel it manually on the gateway to prevent the customer from paying twice.

​
Frequently asked questions

There is no undo action. Cancel the new charge in Cancel Charge and issue another one, if needed.
The charge must be overdue and must not have been renegotiated before.

Track charges

Status and actions for each charge.

Payment types

Configure late fee, interest and limits.
Last modified on November 10, 2026